Conflict Management Training Course - 1 Day

Managing conflict open courses in Manchester, Birmingham, Gloucester, Milton Keynes, Swindon, Oxford, London, Nottingham, West Midlands, Edinburgh – Scotland

Development training courses:

Is it true that some of your managers do not manage conflict very well?
Instead, do they sometimes mis-manage conflict and make the situation worse?
Conflict in your teams is inevitable and could even be beneficial but ONLY IF it is managed according to correct conflict management principles.
On this course, you will learn exactly how to handle conflict situations and difficult people.

You will learn what to do:

1. If you sometimes say to yourself “I know what I mean but I can’t explain it”
2. If you believe that the conflicts may sometimes be based on a miscommunication
3. If you have to handle strong, confident characters that you find difficult to deal with
4. If you have to handle moody, emotional characters that you also find difficult
5. If you sometimes lose your temper and make the conflict situation worse - not better, by saying too much ; or
6. If you leave it and just hope the situation will resolve itself
7. If you wait and wait and wait ....and then let rip!
8. If you are unsure when it is right and when it is NOT right, to compromise

If any of the above descriptions fit you, then the course will be a benefit.

Benefits of this Conflict Management Course

1. You will feel more confident during all conflict situations.
2. You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
3. You will avoid all the expense, perils and emotional turmoil of a badly managed conflict situation.
4. You will feel happy to handle conflict situations involving even the most difficult people.

Conflict management course agenda

AM Resolving conflicts based on poor communication

1. The need to act from professional principles not by your feelings or mood
2. The need for clear communication
3. How to define your meaning and avoid miscommunication
4. Focus on what CAN BE DONE, not on what cannot be done
5. Distinguish between legitimate criticism and cynicism
6. How to improve your listening skills

PM Resolving conflicts based on poor behaviour

1. Remember to let them save face
2. How to use factual language, NOT emotionalised, highly charged language
3. Always prepare your message in advance
4. Always give them  a specific “way out” of the conflict situation
5. Distinguish between “reasons” and “excuses” for not doing something
6. Learn when to compromise and when not to
7. Watch the body language and listen for the voice tone
8. Keep control of yourself.

Price for open training course

The conflict management training course costs only £325 +VAT per delegate per day. For this price we provide:

• Full days training
• Tea, coffee and cakes
• Lunch
• Full course notes
• Written action plan
• Certificate
• Access to the Post Course Portal

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course.

Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

The training method follows this general pattern:

1. The trainer gives a clear explanation of the point in question.
2. The trainer then demonstrates the principle and gives specific examples.
3. Then, the delegates practice by doing an exercise with each other.
4. The delegates practice by doing exercise with the trainer.
5. All points are supported with full written notes to take away.
6. Delegates are asked to write down an associated action, for each point made.
7. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Price for in house training course

Please call us on 01452 856091 to discuss your requirements for the in house training course.

If you want to know more about any Management Training courses or their suitability for you or a colleague call us on +44 (0) 1452 856091.

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