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People management skills

People management skills 

“People management skills” are both the art and science of managing your own behaviour so that you are able to get the best responses from other people.

“Get the best responses”, in a business context means:

“To inspire actions that harmonise with the stated goals and values of the organisation.”

There are many “People management skills” to develop, but they may be thought as being of three general types 

1.    Communication skills
2.    Emotional management
3.  Self control and self disciple

Lets us look at each “people management skill” in turn:

1.    Communication skills

“Communication” can be defined as “the transfer of information and emotion”

In the context of business it means:

“The ability to speak clearly so that others always understand you.”

Note - they do not have to ALWAYS AGREE with you

If they say “I understand why he is doing it- but I do not like it”- that is acceptable.

If they say “I can’t see why he is doing it- I don’t like it” -That is not acceptable.  

People management skills: Communication skills

Also means:

The ability to LISTEN to others so that you always UNDERSTAND them.

NOTE- You do not always have to agree with them

You say “I understand what you are saying. I agree “Is good

You say “I understand what you are saying I disagree” Is fine

You say “I do not understand what you are talking about!”  Is NOT good.

If that happens to you with many people, frequently, YOU may need to brush up on your skills. 

2. Emotional management

 Emotional management (sometimes known as “emotional intelligence”) is the ability to empathise and consciously affect the feelings of others 

“Empathy” means

The ability to understand why a person feels the way they do.

You say “I can understand how you feel” is good

You say “I don’t get it!” Is not good.  

“Affecting others” means that you may need to focus on developing your verbal skills.

You may need to use words to raise the spirits of others.

Are you able to raise the spirits of those around you?

Or do you leave them unmoved?

Or are you depressing??  
 

3. Self control and discipline

Self control and discipline means being able to control what you say and do.

It includes the following “people management personal disciplines”: 

1. NOT saying everything you feel like saying!

You feel you want to scream out loud “You are a TOY!” But don’t. 

2. Sometimes saying things that you do not want to say

You don’t want to say “sorry” because it pricks your pride.

But say it anyway.

If you realise that you were in the wrong, it is good to say sorry.

Self control and discipline also includes

3. Acting as an example and doing those things that you do not want to do.

This afternoon, you will make yourself work on the task that you dislike.

4. Acting as an example and NOT doing everything that you want to do

You will inspire the others by soldering on to final victory, when everyone else has given up.

People management skills: Self analysis

“People management skills” are both the art and science of managing your own behaviour so that you are able to get the best responses from other people.

How would you rate yourself?

1.    Would you say that you are a clear communicator, or not?
2.    Are you a good listener?
3.    Are you willing to listen and try to understand another even if you disagree with him-her?
4.    Are you able to consciously affect others with your words and inspire them to greater achievement?
5.    Do you have sufficient self control to stop yourself saying too much?
6.    Do you have sufficient self discipline to cause you to do the necessary things when you are “not in the mood”?

Visit the Corporate Coach Group for more information on Management Training.

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