Communication skills; speaking, observing, listening and understanding are the most important skills to develop.
In the past, mis- communication, mis-understandings and mixed messages have cost us all.
In the future, you want better communication skills, which will mean greater personal understanding, more effective working relationships and a happy atmosphere.
“This course gave me exactly what I wanted. The content was very practical and helpful The action plan that we developed during the day was the most important thing, because now I know exactly what I need to focus on. Thank you!”
Benefits of this Communication skills training course
You will feel more confident to express your ideas and opinions.
You will get the best possible results from interviews and important meetings of all kinds.
You will avoid all the perils and costs of badly worded messages and mis- understandings.
You will feel happier to handle situations where you need to criticise other people.
Investment: £250 per delegate-day
Inclusive of: - Full days training, & teas /coffees, cakes, lunch, full course notes and written action plan to take away. Plus three months FREE TELEPHONE COACHING to answer any on-going questions.
How to communicate with more clarity and precision
How to communicate a positive attitude
How to listen and get the message
How to understand body language and voice tone
How to give constructive criticism - not destructive
Communication skills training principle 1: Communication is a transfer of information
Communication skills training principle 2 : Communication is defined by the response
Communication skills Part One - The master communicator Communication skills training principle 3 : Master communicators share characteristics
Communication skills training principle 4: Language carries the meaning
Communication skills training principle 5: Voice tone carries the emotion
Communication skills training principle 6 : With body language: Everything counts
Communication skills training principle 7: Be prepared to define your meaning.
Communication skills training principle 8: Talk about what you want rather than what you do not want.
Communication skills training principle 9: Structure your message
Communication skills training principle 10: Limit the amount.
Communication skills training principle 11: Listen with intent
Communication skills training principle 12: Develop the art of intelligent questions
Communication skills Part Two Positive language Communication skills training principle 13 : Speak with enthusiasm
Communication skills training principle 14 : Distinguish the cynic from the critic
Communication skills training principle 15: To change how people feel, change the meaning..
Communication skills training principle 16 : Use your body language to create confidence
Communication skills Part three: Constructive criticism Communication skills training principle 17: Never attack the other persons character
Communication skills training principle 18: Distinguish facts from opinions.
Communication skills training principle 19: Distinguish reasons from excuses
Communication skills training principle 20: Do not become negatively charged.
Communication skills training principle 21 : Get the timing right
Communication skills training principle 22 : Associate yourself with your message
Summary and action planning
Talk with a trainer If you want to know more about this training or its suitability for you or a colleague call us on +44 (0) 1452 856091. You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.
If you want to know more about this training or its suitability for you or a colleague call us on +44 (0) 1452 856091. You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.
