Communication Skills Training Course

Communication skills training open courses in Manchester, Birmingham, Gloucester, Milton Keynes, Swindon, Oxford, London, Nottingham, Taunton, West Midlands, Edinburgh – Scotland

In house development training or open courses as follows:

Clear and confident communication is a vital skill to everyone in business.

Poor communication costs time, money and effort.

This Communication Skills Training Course will provide you with essential skills to communicate more effectively.

On this Management Training course, you will learn what to do:                                                                    

1. If you say to yourself “I know what I mean but I can’t explain it”
2. If you need to set clear goals and targets for others to achieve
3. If you need to be able to transfer information accurately
4. If you believe that problems are often caused by  miscommunication
5. If you need to explain your exact meaning to others
6. If you need to handle difficult people and conflict
7. If you want more confidence in expressing your ideas

If any of the above descriptions fit you, then the course will be a benefit.

Benefits of the communication skills training course

1. You will feel more confident to express your ideas and opinions.
2. You will get the best possible results from interviews and important meetings of all kinds.
3. You will avoid all the perils and costs of badly worded messages and mis-understandings.
4. You will feel happier to handle situations where you need to criticise other people.

Communication skills course agenda

AM Clear communication

To some degree, your future success depends upon your ability to communicate.
You need to be more clear, accurate, convincing and confident.

You need to able to communicate the following:

1. Your goals
2. The exact meaning of your complex ideas
3. Your plans for the future
4. Your constructive criticism
5. How you feel
6. How to induce a positive mental attitude

How to communicate your goals
How to use numbers to gain accuracy
The use (and misuse) of humour at work
How to explain your ideas
How to improve your listening skills (how to pick out the exact meaning of their message)
How to handle a negative cynic
The use of affirmative language

PM How to give assertive constructive criticism                              

How to use a rational, not emotional approach to constructive criticism and conflict
How to use factual language to criticise
How to prepare your message in advance
How to formulate a solution to the problem or difficult situation
How to distinguish “reasons” from “excuses” for not doing something
Know when to compromise (and when not to)
The difference between assertive, aggressive and passive communication
Notes on body language and proper voice tone
The proper use of praise and appreciation
How to maintain your self control and confidence

Price for open training course

The Effective Communication Skills training course costs only £250 + VAT per delegate per day. For this price we provide:

• Full days training
• Tea, coffee and cakes
• Lunch
• Full course notes
• Written action plan
• Certificate
• Access to the Post Course Portal

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course.

Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

The training method follows this general pattern:

1. The trainer gives a clear explanation of the point in question.
2. The trainer then demonstrates the principle and gives specific examples.
3. Then, the delegates practice by doing an exercise with each other.
4. The delegates practice by doing exercise with the trainer.
5. All points are supported with full written notes to take away.
6. Delegates are asked to write down an associated action, for each point made.
7. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Price for in house training course

Please call us on 01452 856091 to discuss your requirements for the in house training course.

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