Investigation Skills Training Course

Investigation skills training in-house course

 Investigation techniques are important skills for some managers.

They need to investigate actions that may be examples of:

1. Dishonesty (i.e. Theft or taking unearned time concessions).
2. Poor task performance (i.e. Unacceptable errors).
3. Poor team performance (i.e. Rudeness or poor work attitude).

Investigative questioning is a specialised form of communication skill

Investigative questioning is a form of conversation that does not follow the normal social conventions.

To conduct an effective interview, Investigation skills training is designed to help your managers make the switch in conversational technique.

“The switch” includes learning how to:

1. Uncover outright lies - by identifying contradictions and errors in the others account.
2. Uncover evasion. Evasion is the art of NOT telling the whole truth, (i.e. missing important bits out); in order to distort the truth without actually lying.
3. Take proper “contemporaneous written notes” so that you can use the information gleaned during the interview.

The course covers:

Introduction

The differences between normal conversation and an interview.

Investigation interview is a special context that requires that you make a conscious shift in your normal conversational method.

Distinguish between answers and responses to your questions

Some people RESPOND to questions but don't answer them. The questioner must notice when his-her question has not been answered.

Distinguish between

1. First hand evidence - admissible
2. Second hand evidence - hearsay evidence - non admissible

Distinguish between

1. Objective facts - the evidence provided by the five senses
2. Subjective interpretation of facts

Probing questions techniques

Key questioning skills. Getting to the facts, not opinions or guesses. Notice when a person says one thing then later contradicts the statement. The questioner MUST notice contradictions and evasions. Take things in chronological (time) order.

Methods of recording interviews

Taking contemporaneous notes.

Taking hand written notes: Accurate, complete and legible.

How to set up the room

1. Where to sit
2. Prepare the environment

Body language and voice tones

1. Yours
2. And theirs

Body language

1. Posture
2. Eye contact
3. Gestures
4. Expression

Exercises and practice sessions.

Practice questioning the trainer who will try to evade your questions.

Feedback on your performance, in order that you learn more, by analysing any errors.

Summary, personal action planning and close

The training method follows this general pattern:

1. The trainer gives a clear explanation of the point in question.
2. The trainer then demonstrates the principle and gives specific examples.
3. Then, the delegates practice by doing an exercise with each other.
4. The delegates practice by doing exercise with the trainer.
5. All points are supported with full written notes to take away.
6. Delegates are asked to write down an associated action, for each point made.
7. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Price for open training course

The Investigation training course costs only £250 +VAT per delegate per day. For this price we provide:

• Full days training
• Tea, coffee and cakes
• Lunch
• Full course notes
• Written action plan
• Certificate
• Access to the Post Course Portal

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course.

Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Price for in house training course

Please call us on 01452 856091 to discuss your requirements for the in house training course.

If you want to know more about any Management Training courses or their suitability for you or a colleague call us on +44 (0) 1452 856091.

Interested? let us know how we can help.

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