Ayn Rand: As a human being, you have no choice about the fact that you need a philosophy. Your only choice is whether you define your philosophy by a conscious...
Conflict Management Training Course - 1 Day
Managing conflict open courses in London, Birmingham, Manchester, Leeds, Gatwick, Heathrow, Central London, Bristol, Cambridge, Leicester
Development training courses:
Leeds - 29th May 2013
Birmingham - 12th June 2013
London - Kensington 26th June 2013
Bristol - 3rd July 2013
Manchester - 17th July 2013
London, Heathrow - 24th July
Time: 8:45 tea/coffee for a 9:00 start – 4:30 finish
Open Course: £375 +VAT per delegate
In House Course: from £1,500 +VAT per day for up to 15 delegates
Please note all our training courses include three months additional FREE telephone coaching.
Is it true that some of your managers do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your teams is inevitable and could even be beneficial but ONLY IF it is managed according to correct conflict management principles. On this course, you will learn exactly how to handle conflict situations and difficult people.
You will learn what to do:
If you sometimes say to yourself “I know what I mean but I can’t explain it”
If you believe that the conflicts may sometimes be based on a miscommunication
If you have to handle strong, confident characters that you find difficult to deal with
If you have to handle moody, emotional characters that you also find difficult
If you sometimes lose your temper and make the conflict situation worse - not better, by saying too much ; or
If you leave it and just hope the situation will resolve itself
If you wait and wait and wait ....and then let rip!
If you are unsure when it is right and when it is NOT right, to compromise
If any of the above descriptions fit you, then the course will be a benefit.
Benefits of this Conflict Management Course
You will feel more confident during all conflict situations.
You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
You will avoid all the expense, perils and emotional turmoil of a badly managed conflict situation.
You will feel happy to handle conflict situations involving even the most difficult people.
Conflict management course agenda
AM Resolving conflicts based on poor communication
The need to act from professional principles not by your feelings or mood
The need for clear communication
How to define your meaning and avoid miscommunication
Focus on what CAN BE DONE, not on what cannot be done
Distinguish between legitimate criticism and cynicism
How to improve your listening skills
PM Resolving conflicts based on poor behaviour
Remember to let them save face
How to use factual language, NOT emotionalised, highly charged language
Always prepare your message in advance
Always give them a specific “way out” of the conflict situation
Distinguish between “reasons” and “excuses” for not doing something
Learn when to compromise and when not to
Watch the body language and listen for the voice tone
Keep control of yourself.
The course content was very in depth and skills learnt to assist within the company that I work for. Extremely helpful in dealing with conflict. The trainer presentation was very thorough and extensive knowledge
Delegate: Sharon Stockdale Company: Private
Price for open training course
The open training course costs only £375 +VAT per delegate per day. For this price we provide:
Full days quality training
Tea, coffee and cakes
Full colour course notes
Written action plan
Access to the Post Course Portal:
Audio download of 'The Effective Leader Manager' programme
Access to DVD downloadable training courses:
Free eBook 'The Effective Leader Manager'
Free training needs analysis, with personalised development action plan based upon results
Plus 3 months free telephone coaching
To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course.
Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
The training method follows this general pattern:
The training is very interactive and interesting
The trainer gives a clear explanation of the point in question with specific examples.
Then, the delegates practice by doing an exercise with each other.
The delegates practice by doing exercise with the trainer.
All points are supported with full written notes to take away.
Delegates are asked to write down an associated action, for each point made.
(At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).
Note: we do not believe in placing people in any situation of embarrassment
by demanding that they 'perform' in front of the whole group. So you can
relax: come on this course and be at ease; ready to learn new skills!