Conflict Management Training Courses
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Much wider than I had envisioned. Interesting and applicable to a wide audience. Excellent summary, with a very comprehensive list to refer to. The trainer's presentation: Excellent, very organised, friendly and professional.

Company: GE Aviation
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Affordable online training courses available here.

Conflict Management Training Course - 1 Day

Managing conflict open courses in London, Birmingham, Manchester, Leeds, Gatwick, Heathrow, Central London, Bristol, Cambridge, Leicester

Development training courses:

London - Kensington 26th June 2013
Bristol - 3rd July 2013
Manchester - 17th July 2013
London, Heathrow - 24th July
London - Kensington - 31st July
London - Gatwick - 21st July
   More Dates

Time: 8:45 tea/coffee for a 9:00 start – 4:30 finish

Open Course: £375 +VAT per delegate
In House Course:
from £1,500 +VAT per day for up to 15 delegates

Please note all our training courses include three months additional FREE telephone coaching.

Click here for in-house training prospectus

Summary on the reasons for the conflict management training:
You work with your colleagues, customers, and suppliers.
You do this by giving them the best products, services and information that you can.

But sometimes, people do the wrong things and you need to give them, what you might call, Negative feedback: or Constructive criticism.
But the problem is:  most people don’t like giving criticisim: and they certainly don’t like receiving criticism.

So then, you find yourself stuck in a conflict situation.
And all conflict situations need to be handled carefully.

Therefore you need to have a good method for handling conflict situations.
You need a rational approach to conflict management.

Conflict management training.
This one day Conflict management training is designed to demonstrate and teach correct conflict management principles: it is designed to help you to manage any conflict situation:

It provides a reference point to enable you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.

On this course, you will learn exactly how to handle conflict situations and difficult people.

You will learn what to do:
If you sometimes say to yourself “I know what I mean but I can’t explain it”
If you believe that the conflicts may sometimes be based on a miscommunication
If you have to handle strong, confident characters that you find difficult to deal with
If you have to handle moody, emotional characters that you also find difficult
If you sometimes lose your temper and make the conflict situation worse - not better, by saying too much ; or
If you leave it and just hope the situation will resolve itself
If you wait and wait and wait ....and then let rip!
If you are unsure when it is right and when it is NOT right, to compromise
If any of the above descriptions fit you, then the course will be a benefit.

Benefits of this conflict management course

  1. You will feel more confident during all conflict situations.
  2. You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
  3. You will avoid all the expense, perils and emotional turmoil of a badly managed conflict situation.
  4. You will feel happy to handle conflict situations involving even the most difficult people.

Part one – AM Resolving conflicts that may be based on poor communication.
The need to act from professional principles, not by your feelings or mood.
In order to manage people properly, don’t act according to your emotions and your mood. Instead act according to a proper method.

The need for clear communication.
The conflict may be based upon miscommunications caused by unclear communication.
Conflict resolution requires clear language, and the accurate use of words.

How to define your meaning and avoid unnecessary miscommunication.
There are many words that cause conflict due to their multiple meanings.
It is important to clarify often quoted but ill defined words. Examples:

  • Fair – unfair.
  • Attitude problem.
  • Unprofessional.
  • Appropriate dress.

Remember that your conflict management skills boil down to your ability to get the words right!

Focus on what CAN BE DONE, not on what cannot be done.
Many people talk for too long about what cannot be done and why it cannot be done.

We need people to talk about what can be done and how it can be done.

Distinguish between legitimate criticism and cynicism

  • Criticism is legitimate.
  • Cynicism is not.

How to distinguish between the legitimate complainer and the negative cynic.
How to improve your listening skills

Managing confrontational situations
Conflict is inevitable and could even be beneficial but ONLY IF it is managed according to correct conflict management principles.

On this course, you will learn exactly how to handle conflict situations and difficult people.

P. M. Four ways to approach conflict situations

  1. By using the principles of “Reason”- YES
  2. By getting angry and frustrated - No
  3. By getting upset and tearful - No
  4. By ignoring the situation and just hoping that it goes away - No

What are the principles of rational conflict management?
The rest of the course answers that question……

Method one: The quick method

  1. Your goal is to modify their behaviour- not win the argument
  2. "Nip it in the bud" technique
  3. Don’t use emotional language
  4. Use objective language
  5. Don’t attack their self-image. (ego or pride)
  6. Give them their clear way out of the conflict
  7. As them for a specific change in their behaviour.
  8. Distinguish reasons from excuses
  9. Positively  reinforce any positive change in their behaviour

If face to face- then watch you own body language posture

  1. Appearance
  2. Touch
  3. Gestures
  4. Expression
  5. Eye contact
  6. Orientation
  7. Proximity

If working on the phone- then be aware of your own voice tone;

  1. Volume
  2. Pitch
  3. Pace
  4. Intensity of emotion.

The need for praise and appreciation
The lack of appreciation may be the cause of a conflict situation.

How and when to give praise and trigger a positive emotional response in the mind of the listener.

Summary and action planning



The course content was challenging and stimulating. The trainer's presentation: The trainer's presentation was very effective, delivering, difficult concepts with insight and humour.

Company: Greencore

Price for open training course

The open training course costs only £375 +VAT per delegate per day. For this price we provide:

  • Full days quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Access to the Post Course Portal:
    • Audio download of 'The Effective Leader Manager' programme
    • Access to DVD downloadable training courses:
      • Conflict Management
      • Time Management
      • Stress Management
      • Interview Skills
      • Accelerated Learning
    • Free eBook 'The Effective Leader Manager'
    • Free training needs analysis, with personalised development action plan based upon results

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course.

Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

The training method follows this general pattern:

The training is very interactive and interesting
  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
  6. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

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Price for in house training course

Please call us on 01452 856091 to discuss your requirements for the in house training course.

If you want to know more about any Management Training courses or their suitability for you or a colleague call us on +44 (0) 1452 856091.

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