Conflict Management Training - Handling Difficult People Training Course
Is it true that some of your managers do not manage conflict very well?
Instead, do they sometimes mis-manage conflict and make the situation worse?
Conflict in your teams is inevitable and could even be beneficial but ONLY IF it is managed according to correct conflict management principles.
On this course, you will learn exactly how to handle conflict situations and difficult people.
Conflict management training - Handle difficult people course delegates say
“This was the best conflict management course I have attended. It covered real life scenarios and gave me three definite methods I could use at work. I am sure this material will be good handling conflict situations at home too!”
Benefits of this conflict management training course
- You will feel more confident during all conflict management situations.
- You will get the best possible result from the conflict situation with the minimum fuss and in the shortest possible time.
- You will avoid all the perils and costs of a badly managed conflict situation.
- You will feel happy to handle conflict situations involving even the most difficult people.
Investment: £225 per delegate-day
Inclusive of: - Full days training, & teas/coffees, cakes, lunch, full course notes and written action plan to take away. Plus three months FREE telephone coaching to answer any on-going questions.
 Conflict management training dates and locations BOOK NOW
Course content overview:
Four methods to resolve conflict
- Conflict management through the use of “reason” - recommended conflict management style
- Conflict management by getting angry - not recommended
- Conflict management by getting upset - not recommended
- Conflict management by avoiding it and hoping it will go away - not recommended
Do you agree that we should resolve conflict situations RATIONALLY?
What happens when people try to handle conflict management situations EMOTIONALLY?
Answer: Conflict management chaos!
The C.C.G system of conflict management presents three unique rational conflict management methods.
The three methods represent conflict management training according to twenty-two named principles:
Conflict management training principle 1 : Protect their self-concept whilst you challenge their behaviour
Conflict management training principle 2 : Use fact-based language, not emotionally charged language
Conflict Management Skills Method One
Conflict management training principle 3 : Protect the other persons ego during the conflict
Conflict management training principle 4 : Get the timing right
Conflict management training principle 5 : Offer them a way out of the conflict situation
Conflict management training principle 6 : Distinguish between “reasons” and “excuses” and have a
different policy for each
Conflict management training principle 7 : Learn when to compromise and when not to.
Conflict management training principle 8 : Get your facts straight before you speak
Conflict management training principle 9 : Associate yourself to your message
Conflict management training principle 10 : Do not try to transform people overnight
Conflict management training principle 11 : Learn when to negotiate and when not to
Conflict management training principle 12 : Monitor your body language
Presentation of true life conflict management situations / practice scenarios.
Conflict Management Skills Method Two: Implication questions
Conflict management training principle 13 : Use questions not assertions to direct the conversation
Conflict management training principle 14 : Uncover the long-term bad consequences of the current
behaviour
Conflict management training principle 15 : Uncover the benefits of a change in behaviour
Conflict management training principle 16 : You are not there to argue; you are there to plant seeds
Conflict management skills Method three: Six- step conflict method
What if you are startled by a person in a conflict mood?
Conflict management training step 17 : Listen carefully for a while without interruption
Conflict management training step 18 : Reflect back their feelings
Conflict management training step 19 : Question down and get the facts straight
Conflict management training step 20 : Answer the issue at the heart of the conflict situation
Conflict management training step 21 : Confirm the answer is understood
Conflict management training step 22 : Close the conversation or change the subject
Conflict management skills summary and action planning
Conflict management training / Handling difficult people course review
Conflict management training / Handling difficult people course personal action plans
Conflict management training / Handling difficult people course close
Talk with a trainer
If you want to know more about the conflict management skills training or its suitability for you or a colleague call us on +44 (0) 1452 856091.You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.
Are you interested? let us know how we can help.
 View the course conflict management training/handling difficult people mind map
Register an interest in attending this conflict management training/handling difficult people course
Recommend thisconflict management training/handling difficult people course to a friend
|
