Assertiveness Skills Training - 1 Day

Professional development training open courses in London, Birmingham, Manchester, Leeds, Gatwick, Heathrow, Central London, Bristol, Cambridge, Leicester

In house development training or open courses as follows:

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

On occasions, you need to be assertive
- Not aggressive
- Not passive

However, some people find it difficult to achieve the right balance:

Essentially there are three levels of communication
1. Passive communication- when you are too easy going and too compliant- No good
2. Aggressive communication- when you are threatening or offensive- No good
3. Assertive communication- when you have the right balance between strength and flexibility

At work you need to be more assertive
NOT passive (too weak)
NOT aggressive (too strong)
If you are having trouble getting the balance right, then you may need to come on the training:

Assertiveness course outcomes:

1. To help you decide what goals you want to achieve and then be able to explain them
2. To help you decide how you wish to be perceived and act accordingly
3. To distinguish the language of criticism from the language of  insults
4. To be able to give constructive criticism to others in an assertive but professional way
5. To know when to compromise, and when to stand firm
6. To be assertive , how to use your body language and voice correctly
7. To know when to give ground, and when not to.

Assertiveness course outline

The running programme of the day is as follows:

Morning

Introduction
Six principles personal effectiveness
Notes on the use and misuse of humour
Personal standards. How you wish to be percieved
SMART targets
Notes on the use of numbers in order to make yourself clearer
The need to define your key concepts. How to define your most important ideas (C.G.4D.)
The difference between being critical and cynical
The difference between affirmative and negative language
Embedded commands as a form of accidental error of language (eg saying 'don't worry' will cause people to worry)

Lunch break

Afternoon

Four ways to approach conflict situations:
- Rationally assertive
- Emotional and angry
- Emotional and upset
- Avoidance

The difference between identity statements and behavioural statements
The difference between objective and subjective language
The use of the wrong box right box technique
The difference between reasons and excuses and what policy you should have to each one
The difference between the future why and the historic why question

The assertive use of body language:
- Posture
- Hand gestures
- Eye contact

The assertive use of voice tones:
- Deeper tones (not high pitched)
- Louder
- Slower

Notes on the proper use of praise and appreciation

Summary and action plan

The course I found very interesting, using models that I was not familiar with, different thought processes. The presentation was very professional, informative and interesting.

Delegate: J Dickinson
Company: Riomay

Price for open training course

The open training course costs only £375 +VAT per delegate per day. For this price we provide:

• Full days quality training
• Tea, coffee and cakes
• Lunch
• Full colour course notes
• Written action plan
• Certificate
• Access to the Post Course Portal:
  • Audio download of 'The Effective Leader Manager' programme
  • Access to DVD downloadable training courses:
    • Conflict Management
    • Time Management
    • Stress Management
    • Interview Skills
    • Accelerated Learning
  • Free eBook 'The Effective Leader Manager'
  • Free training needs analysis, with personalised development action plan based upon results

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course.

Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

The training method follows this general pattern:

1. The trainer gives a clear explanation of the point in question with specific examples.
2. Then, the delegates practice by doing an exercise with each other.
3. The delegates practice by doing exercise with the trainer.
4. All points are supported with full written notes to take away.
5. Delegates are asked to write down an associated action, for each point made.
6. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

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Please call The Corporate Coach Training Group today on 01452 856091

For all your training enquiries please call: 01452 856091

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