Assertiveness Skills Training

Leadership and management training open courses in Manchester, Birmingham, Gloucester, Milton Keynes, Swindon, Oxford, London, Nottingham, Taunton, West Midlands, Edinburgh – Scotland

In house development training or open courses as follows:

On occasions, you need be assertive

• Not aggressive
• Not passive

However, some people find getting that balance right:

Essentially there are three levels of communication

1. Passive communication- when you are too easy going and too compliant- No good
2. Aggressive communication- when you are threatening or offensive- No good
3. Assertive communication- when you have the right balance between strength and flexibility

At work you need to be more assertive
NOT passive (too weak)
NOT aggressive (too strong)
If you are having trouble getting the balance right, then you may need to come on the training:

Course outcomes:

1. To help you decide what goals you want to achieve and then be able to explain them
2. To help you decide how you wish to be perceived and act accordingly
3. To distinguish the language of criticism from the language of  insults
4. To be able to give constructive criticism to others in an assertive but professional way
5. To know when to compromise, and when to stand firm
6. To be assertive , how to use your body language and voice correctly
7. To know when to give ground and when to stand firm

Course outline

AM

The six key skills of assertive communication

1. Clear communication of goals
2. Clear communication of ideas
3. Clear communication of your plan
4. Handle aggressive or over emotional, difficult people
5. Self confidence
6. Inspiring confidence in others

The proper way to explain your goals to others
The use of specifics

How to explain your ideas with extra clarity and confidence
The method of definition

How to listen for the others message and critique it if necessary
How to ask the right questions

PM

How to handle difficult conflict situations

How to speak more factually and with more strength
Don’t be overemotional

How to correct someone else’s behaviour assertively
Tell them exactly what you want.

When and how to assertively stand your ground
When to give way: and when not to

How to moderate your voice and body language

• Gestures
• Eye contact
• Posture

Summary and action plan

Price for open training course

The Personal Development training course costs only £250 per delegate per day. For this price we provide:

• Full days training
• Tea, coffee and cakes
• Lunch
• Full colour course notes
• Written action plan
• Certificate

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course.

Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

The training method follows this general pattern:

1. The trainer gives a clear explanation of the point in question.
2. The trainer then demonstrates the principle and gives specific examples.
3. Then, the delegates practice by doing an exercise with each other.
4. The delegates practice by doing exercise with the trainer.
5. All points are supported with full written notes to take away.
6. Delegates are asked to write down an associated action, for each point made.
7. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Please call The Corporate Coach Training Group today on 01452 856091

For all your training enquiries please call: 01452 856091

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