Coaching and mentoring

A one day course for leaders and managers

Training open courses in London, Manchester, Avon, Gloucestershire, Swansea, Maidstone

Key coaching and mentoring skills:
Mentors and coaches have developed MULTIPLE answers to this one question:
“How can I get the best from myself and others?”
 
Their answers will include: 

• Develop clear communication
• To be able to use specific and objective language: Not vague or ambiguous language.
• Develop the ability to give “constructive criticism”: i.e. feedback in a way that inspires positive change, not resentment.
• How to give negative feedback in a positive way.
• Mentors are role models: they demonstrate the standards they hope to inspire in others.
• They often ask  questions rather than issue commands
• The Mentor /coach is able to ask intelligent questions that stimulate good answers, (as opposed to giving answers readymade).  This is the Socratic Method.
• The Mentor /coach can purposefully build the self-image and confidence of others.
• The Mentor /coach understand that people act in accordance with their self-image.
• They purposefully build the levels of goal focus,  confidence and knowledge and they thus  will build improved team performance

The training will be designed to achieve the above stated goals.

How is the course set out?
The following pages contain the overview of the programme.

Coaching mentoring:  Introductions
How do you get the best from yourself and others?

Develop the following six key mentor - coaching skills.
1. To develop a definite goal focus.
2. To communicate, teach and inspire.
3. To intelligently build joint plans.
4. To confidently manage emotions during conflict or performance issues.
5. To self- motivate with a positive mental attitude, especially during tough times.
6. To inspire others and create a positive and productive atmosphere in others around you.

To provide clarity of purpose
1. Clear vision – give the big picture
2. Develop specific Goals
3. Hold yourself to high personal standards- create a “Personal code of conduct”

Positive mental attitude:  how attitude affects people
1. Positive mental attitude.  Attitude affects your results because your attitudes affect your actions.
2. How to create and sustain a positive mental attitude.
3.  How to manage your own emotions. (How to direct your own thoughts so as to create the best emotional balance)
4. How to apply the SAME method to help others to manage their own emotion.

To communicate with clarity and enthusiasm
1.      Coaching requires accurate language
2.      Concentrate on what you are able to do, not what you cannot do
3.      Develop the Socratic art of  questioning  

Emotional Management Training
Manage emotions during conflict or performance issues..
Proper emotional management requires that you: -
1. Build their self-esteem”
2. Notice whatever is wrong
3. Show them a better way
4. Use language that is objective and specific, not emotional and inflammatory
5. Distinguish reasons from excuses
6. Know when to negotiate and give ground, and when to stand firm.
Ten tips for constructive emotional management 

Summary and close

The training method follows this general pattern:

1. The trainer gives a clear explanation of the point in question.
2. The trainer then demonstrates the principle and gives specific examples.
3. Then, the delegates practice by doing an exercise with each other.
4. The delegates practice by doing exercise with the trainer.
5. All points are supported with full written notes to take away.
6. Delegates are asked to write down an associated action, for each point made.
7. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

On this course, you will be using special memory techniques to ensure that all the knowledge you gain, during the course, you will remember.
Question: How many times have you learned something, only to have it fade from your memory within a short time?
To avoid that from happening, we help you to retain the course content. We do this by structuring our presentations to enable you to absorb new knowledge, faster, easier and more effectively.
Consequently, the course will be of extra value to you: the new knowledge will in your memory, when you need it, even in “the heat of battle”.

For all your training enquiries please call: 01452 856091

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