Communication and Assertiveness
Communication and assertive training course - delegates say…
“This course gave me exactly what I wanted. The content was very practical and helpful The action plan that we developed during the day was the most important thing, because now I know exactly what I need to focus on. Thank you!”
In-house and open training courses now available
We all have to handle people who we regard as difficult. They sometimes do things they shouldn’t.
This leads to frustration, bad relationships and a drop in performance.
Some people “charge in”. They make the situation worse. They say the wrong things.
Some others throw up their hands and hope that the issue will go away on its’ own. (It won’t).
What we need is a method, or better still, a number of methods to help us deal with “difficult people” in an assertive yet professional way.
The purpose of this course is to provide a system; a definite set of principles that will help. It presents three different methods, each one used in a different context. They will provide you with a “tool box” of principles and techniques that you can start using immediately.
Benefits of this communication and assertiveness training
You will feel more confident to express your ideas and opinions.
- You will get the best possible results from interviews and important meetings of all kinds.
- You will avoid all the problems of being unable to express your true feelings.
- You will feel happier to handle situations where you need to criticise or complain.
Investment: £225 per delegate-day
 Inclusive of: - Full days training, & teas /coffees, cakes, lunch, full course notes and written action plan to take away. Plus three months FREE TELEPHONE COACHING to answer any on-going questions.
Communication assertiveness training - Dates and locations BOOK NOW
Course content overview:
- What is “good communication”?
- The “Master communicator”
- How to communicate with more clarity and precision
- How to communicate a positive attitude
- How to listen and get the message
- How to understand body language and voice tone
- How to give constructive criticism - not destructive
Communication and assertiveness training principle 1: Communication is a transfer of information
Communication and assertiveness training principle 2: Communication is defined by the response
Communication and assertiveness- Part One: The Assertive communicator
Communication and assertiveness training principle 3: All assertive people share characteristics
Communication and assertiveness training principle 4: Assertive people emphasise the word “I”
Communication and assertiveness training principle 5: Voice tone carries the strength and emotion
Communication and assertiveness training principle 6: With body language: Everything counts
Communication and assertiveness training principle 7: Be prepared to define your meaning.
Communication and assertiveness training principle 8: Never attack the other person’s character.
Communication and assertiveness training principle 10: Limit the amount.
Communication and assertiveness training principle 11: Listen with intent
Communication and assertiveness training principle 12: Develop the art of intelligent questions
Communication and assertiveness- Part Two: Positive assertiveness
Communication and assertiveness training principle 13 : Decide what you want
Communication and assertiveness training principle 14 : Decide what you do not want
Communication and assertiveness training principle 15: Know when to compromise and when not to
Communication and assertiveness training principle 16: Never compromise your principles or you lose your integrity.
Communication and assertiveness - Part Three: Constructive criticism
Communication and assertiveness training principle 17: Never attack the other persons character
Communication and assertiveness training principle 18: Distinguish facts from opinions.
Communication and assertiveness training principle 19: Distinguish reasons from excuses
Communication and assertiveness training principle 20: Do not become negatively charged.
Communication and assertiveness training principle 21 : Get the timing right
Communication and assertiveness training principle 22 : Associate yourself with your message
Communication and assertiveness skills summary and action planning
Communication and assertiveness training course review
Communication and assertiveness training course personal action plans
Communication and assertiveness training course close
Talk with a trainer
If you want to know more about the communication and assertiveness training or its suitability for you or a colleague call us on +44 (0) 1452 856091.You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.
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