Effective Communication Training

Leadership and management training open courses in Manchester, Birmingham, Gloucester, Milton Keynes, Swindon, Oxford, London, Nottingham, West Midlands, Edinburgh – Scotland

It is a fact that effective communication is a vital skill in business life.
This effective communication module is about projecting yourself to maximise your positive impact on the team. The keys are accuracy and clarity. This module provides you with a framework to guide your actions and an opportunity to develop your skills.

The effective communication process

Words tonality and body language

Five ways to maximise clarity:

1. Eliminate negation. Negation is the most common mistake people make.
2. Clarify your terms.
3. Distinguish between a “response” and an “answer”.
4. Limit the amount.
5. Structure your message.

Three levels of listening.
Listening exercise.

Daily management problems and how to solve them.

The best way to deliver critical feedback
Giving critical feedback. Practice.

• Catch them doing it right!
• Giving appreciation. Practice exercise.

Six step method

• Hear them out
• Reflect back
• Question down
• Answer
• Confirm
• Change the subject or close

Effective communication training - Summary and action plan

The training method follows this general pattern:

1. The trainer gives a clear explanation of the point in question.
2. The trainer then demonstrates the principle and gives specific examples.
3. Then, the delegates practice by doing an exercise with each other.
4. The delegates practice by doing exercise with the trainer.
5. All points are supported with full written notes to take away.
6. Delegates are asked to write down an associated action, for each point made.
7. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Please call The Corporate Coach Training Group today on 01452 856091

For all your training enquiries please call: 01452 856091

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