Effective communication
It is a fact that effective communication is a vital skill in business life.
This module is about projecting yourself to maximise your positive impact on the team. The keys are accuracy and clarity. This module provides you with a framework to guide your actions and an opportunity to develop your communication skills.
The communication process
Two definitions
Words tonality and body language
The relative importance of each.
Five ways to maximise clarity:
- Eliminate negation. Negation is the most common mistake people make.
- Clarify your terms.
- Distinguish between a “response” and an “answer”.
- Limit the amount.
- Structure your message.
Listening
Three levels of listening.
Listening exercise.
Daily management problems and how to solve them
The best way to deliver critical feedback
Giving critical feedback. Practice.
How and when to give positive feedback
Catch them doing it right!
Giving appreciation. Practice exercise.
Handling a difficult situations
Six step method
- Hear them out
- Reflect back
- Question down
- Answer
- Confirm
- Change the subject or close
Effective communication summary and action planning
Please call The Corporate Coach Training Group today on 01452 856091.
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