Emotional intelligence
Managers should not ignore or trample on peoples feelings, because doing so will make them unproductive.
Instead, recognise the fact that, how people feel affects their work performance. Become sensitive to emotions, and become skilled at preserving and building positive emotions in the team.”
Emotional Intelligence is “An awareness of the emotional state of yourself and others, together with the ability to influence feelings towards the positive.”
This one-day course sets out a theory of Emotional Intelligence together with opportunities to practice the art of inspiring a positive atmosphere.
The morning focuses on the Emotional Intelligence as a definite skill.
The afternoon focuses on Emotional Intelligence when in conflict situations.
Emotional intelligence training course content
AM
What are emotions and where do they come from?
Thoughts and feelings
How emotions affect behaviour
Emotional management cycle
The role of emotions on performance
Developing sensitivity to emotional atmosphere.
The correct order
Manage your own feelings first, and then manage others.
Four ways to take charge of your own emotions
Focus, Meaning, Self-talk, Physiology.
How to inspire positive emotions in others
Understanding other people’s feelings
Develop flexibility in your personal style
Six positive ways to motivate others
Listening with intent to understand
PM Conflict
Conflict is good provided it is intellectual not emotional
Intellectual conflict in inevitable. Emotional conflict is dangerous.
How to keep conflict from polluting the emotional atmosphere.
Objective v subjective language.
Motivation
Self-esteem
Reason v excuse
Body language
Emotional intelligence training - Summary and actions
Please call The Corporate Coach Training Group today on 01452 856091
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