Three day -
First Line Managers
A development programme for Team Leaders.
Purpose of this first line managers training
The purpose of the training is to help the team leaders to interact with people in such a way as to improve effectiveness and service provision.
The main themes
The four main themes of the course are:
- Clarity (Means communicating clear goals and standards)
- Rational planning. (Means building practical plans of action. Shifting the focus from the immediate, to the longer term. Acting intelligently today, to reduce tomorrows problems)
- Listening to and giving feedback. (Being able to give “off target feedback” in a way to make people feel stronger, not weaker).
- Managing emotions. (Being inspirational and keeping the atmosphere positive)
Here is an example of the three-day programme designed first line managers:
First Line Managers Day one
Definitions
Four methods of man management
The most important things first:
- Clarify your purpose
- The need for planning in writing
- The virtue of decisiveness
- Listening to feedback
- Make progress by continually adapting and evolving
- Mistakes as “important information”
- Progress is a continual process
How to fail as a manager
- Indecision or unclear targets
- No plan of action. Trial and error
Get frustrated and angry in the face of things going wrong
Stand still. Do the same thing this year as you did last year
The manager as a motivator
A manager can empower or dis-empower
Positive Attitude: How it works.
- Positive words and suggestion
- Repetition
- Body language
Negative Attitude
- Negative patterns Practice exercise
- Positive patterns Practice exercise
Managing work stress
Summary of course
Action plan.
First Line Managers Day two
The communication process
Communication is a transfer of information and/or emotion.
Words tonality and body language
The relative importance of each
Impression management
Filling the role of “leader”
On being clear and accurate.
Five ways to minimise the chances of misunderstandings:
- Eliminate negation.
- Define your most important concepts.
- Asking questions to lead people your answers.
- Minimise the amount.
- Distinguish between “answers” and “responses” to questions.
Body language
Posture appearance, touch, gestures, eye contact, expression, orientation, and proximity
The Off target feedback method
The right way to deliver critical feedback.
Giving critical feedback. Practice.
Positive feedback How and when to do it
Giving appreciation. Practice.
First Line Managers - Summary of course
Action plan.
First Line Managers Day three
The need for planning
The 80/20 rule.
Prioritising. Practice exercise.
Task evaluation: rational and irrational.
Using “deadline pressure” and “ value” as indicators.
Four task-classification “zones”.
- Pressure tasks (High value, high deadline pressure e.g. emergencies, breakdowns).
- Efficiency tasks (High value, low deadline pressure e.g. prevention and anticipation activity).
- Busy tasks (Low value, high deadline pressure, e.g. telephone, interruptions).
- Fruitless (Low value, low deadline pressure e.g. office politics, gossip).
Time spent in each of the four zones for:
- High performing teams.
- Average teams.
Identify the “Time stealers”
Planning tools: Mind mapping.
Learn to use “Hour of power” planning time.
Delegation
Delegate “Busy tasks”
Rules for delegation
Handling a conflict
Six step method for handling conflict.
Practice.
Summary of course
Action plan.
My three desires for you in relation to this course.
- I want the course to be valuable to you. It presents true ideas that are relevant and practical.
- I want the course to be inspiring. Knowing an idea is not enough. A true idea must be put into action.
- I want the course to be enjoyable. Learning should be fun and leave you feeling stronger.
First Line Managers - Summary and action plan
Please call The Corporate Coach Training Group today on 01452 856091
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