First Line Managers Training Course - 2 Days
Financial awareness management training open courses in Manchester, Birmingham, Gloucester, Milton Keynes, Swindon, Oxford, London, Nottingham, West Midlands, Edinburgh – Scotland
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Nottingham 16th & 17th May [FULL]
Manchester 30th & 31st May
Birmingham 13th & 14th June
Cheltenham - Gloucester 27th & 28th June
Manchester 8th & 9th August
London 22nd & 23rd August
More Dates
Two day open course: £650 +VAT per delegate
In house course: from £1,400 +VAT per day for up to fifteen delegates
Please note all our training courses include three months additional FREE telephone coaching.
First line managers training two day course
The first line manager has a difficult job.
The first line
managers normally have to continue doing the job as well as managing the
team.
They often don’t have any specific training in managing the
team.
But they are expected to deal with people problems:
They
get those from all sides:
1) From upstairs: more senior
managers give the first line managers much grief.
2) From the
customers who are unhappy about some failing.
3) From the team itself
who don’t like what’s the current situation and take it out on the first
line manager.
In addition: your first line managers are not trained in the
emotional intelligence, leadership, time management methods.
So some
first time leaders struggle.
This course is here to help the first line manager.
They need “A
METHOD”
In fact they need a series of methods, which will allow them to
function more confidently and with more skill, in the people management,
conflict management, communication, motivation and time management
skills.
Objectives
To provides you with a mental framework that will allow you to
operate with more confidence and skill.
- To set clear targets for yourself and the team
- To communicate with more accuracy and clarity
- To properly manage the person who negatively affects the
atmosphere
- To be able to give constructive criticism
- To manage your own emotions, especially during tough times
- How to manage conflict situations
- To properly prioritise tasks
- To properly delegate tasks
- How to make the right decisions quickly and accurately
- To know when to compromise and when to stand firm
- To make you more capable of leading the team with more
effectiveness and confidence
Day One the First Line Manager
The role of the first line manager
The first line
manager role requires you are able to do six things well
1.
Provide a clear goal; a sense of direction.
2.
Explain yourself accurately
3.
Develop plans and prioritise tasks
4.
Handle disagreement and conflict
5.
Inspire yourself
6.
Inspire others
Provide a clear goal; a sense of direction.
1.
Vision statement - the big picture.
2. SMART targets
3. Proper
Standards
Notes regarding the correct use of humour
Communication skills
1. First line manager the
use of accurate language.
2. How to speak and write more clearly.
3. Use Affirmative language.
4. Questioning skills
How to tell the
difference between a critic and a cynic
PM How to give constructive criticism
1. Protect
their ego.
2. Tell them what they are doing wrong.
3. Be objective
and specific.
4. Tell them what you want instead.
5. Discover why,
and decide if that is a reason or excuse.
6. Learn when negotiate and
when not to.
7. Notes on proper timing
8. Notes on body language
and voice tone
Ten tips for constructive criticism
Practice
scenarios.
Summary and action planning.
Day two
AM Time management delegation prioritization
How do you evaluate your priorities now?
Use the two
principles of deadline pressure and value as key indicators.
1.
Crisis zone
2. Productive zone
3. Busy zone
4. Fruitless zone
Are you Busy or productive?
Handling the three
time wasters
1. Others
2. Yourself
3. Poor systems
Delegation
1. Good reasons to delegate.
2. Bad
reasons to delegate.
3. How to delegate.
4. Why people who should
delegate- don’t.
Prioritisation
By means of decision matrix
Answer the question: What is the most valuable use of your time right
now?
Handle interruptions by means of the 80/20 principle
1. 80%
of the value from 20% of the causes.
2. 80% of the value of the
interruption is in 20% or less what they say.
3. The Pareto question.
PM How to run the team
according to the five part “success formula “
1. Know your outcome.
2. Formulate your best plan in writing
3. Take decisive action.
4. Gather and evaluate feedback. Both positive and negative.
5. Make
progress by continually adapting and evolving.
Recognise the success
formula is a continual process.
Failure formula is the opposite of the success formula
1. Indecision or unclear targets.
2. No written plan.
3.
Procrastination- putting things off until they are a crisis
4. Become
too disheartened in the face of setbacks.
5. Stand still. Do the same
thing this year as you did last year.
Positive and negative Feedback
The role of feedback in
success.
Forms of feedback.
Final summary and action plans
The training method follows this general pattern:
- The trainer gives a clear explanation of the point in question.
- The trainer then demonstrates the principle and gives specific
examples.
- Then, the delegates practice by doing an exercise with each other.
- The delegates practice by doing exercise with the trainer.
- All points are supported with full written notes to take away.
- Delegates are asked to write down an associated action, for each
point made.
- (At the end of the day, we have about twenty such actions, from
which the delegates choose six which are the most personally meaningful).
Note: we do not believe in placing people in any situation of embarrassment
by demanding that they 'perform' in front of the whole group. So you can
relax: come on this course and be at ease; ready to learn new skills!
Please call The Corporate Coach Training Group today on 01452
856091
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