Hospitality sector
One-day course
Your hospitality business can be tough on you.
Do you sometimes feel the stress caused by the pressure of work, the uncertainty of the business and by certain “difficult” people?
Sometimes these things can combine to make you less than your best.
So this course is about staying productive and happy during the difficult times so that you can remain customer focused, profitable and successful.
There are four themes to this course:
- Stress management.
- Conflict management.
- Customer focus.
- Positive mental attitude.
Hospitality sector day one AM
Stress management.
- The “General adaptation syndrome”.
- The science of stress: What it is and what it means to you.
Conflict management.
- How to handle conflict situations.
- With your customers.
- With your work colleagues.
Hospitality sector day one PM
Customer focus.
- How to keep the grumpy customer happy.
- The Six-Step Method.
Positive mental attitude.
- The mind-body connection.
- Control your mental focus.
Hospitality sector summary and action plan
Please call The Corporate Coach Training Group today on 01452 85609
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