Hospitality sector
One-day course

Leadership and management training open courses in Manchester, Birmingham, Gloucester, Milton Keynes, Swindon, Oxford, London, Nottingham, West Midlands, Edinburgh – Scotland

Your hospitality business can be tough on you.
Do you sometimes feel the stress caused by the pressure of work, the uncertainty of the business and by certain “difficult” people?

Sometimes these things can combine to make you less than your best.

So this course is about staying productive and happy during the difficult times so that you can remain customer focused, profitable and successful.

There are four themes to this course:

1. Stress management.
2. Conflict management.
3. Customer focus.
4. Positive mental attitude.

Hospitality sector day one AM
Stress management.

• The “General adaptation syndrome”.
• The science of stress: What it is and what it means to you.

Conflict management.

• How to handle conflict situations.
• With your customers.
• With your work colleagues.

Hospitality sector day one PM
Customer focus.

• How to keep the grumpy customer happy.
• The Six-Step Method.

Positive mental attitude.

• The mind-body connection.
• Control your mental focus.

Hospitality sector summary and action plan

The training method follows this general pattern:

1. The trainer gives a clear explanation of the point in question.
2. The trainer then demonstrates the principle and gives specific examples.
3. Then, the delegates practice by doing an exercise with each other.
4. The delegates practice by doing exercise with the trainer.
5. All points are supported with full written notes to take away.
6. Delegates are asked to write down an associated action, for each point made.
7. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Please call The Corporate Coach Training Group today on 01452 85609

For all your training enquiries please call: 01452 856091

Download your free e-book "The effective leader manager" with our compliments (Free Leader Manager e-book click here)