Six day Leadership and Management Development
In house or open courses in London, Manchester, Avon,
Gloucestershire, Swansea, Maidstone
This document is about the development of managers and team leaders.
“Development” means improving their ability to:
1.
Develop goals and standards.
2.
Communicate clearly.
3.
Handle problems rationally.
4.
Resolve conflicts.
5.
Plan ahead and prioritise.
6.
Inspire others.
Managers and team leaders are people with good technical
ability. That is one of the reasons they were promoted. But having good
technical knowledge does not necessarily mean that a person is good at
motivating, communicating and handling people.
A poor working atmosphere, ambiguous instructions and crude methods
of handling conflict, limit the effectiveness of a manager and the
performance of the team.
And that costs money.
This programme is designed to give the team leaders and managers a
practical method to help them become more effective.
There are four “fundamentals” that every manager must master:
Clarity
Clarity is the most important virtue of the manager. If the manager
is unclear in his own mind, he will not be able to make accurate
decisions. He will not be able to communicate properly with his team. A
lack of clarity causes errors.
This course will focus on “clarity of thought” and “clarity of
communication”.
This will make “stupid mistakes” less likely and save time and money.
Rational Planning
Many people do not plan ahead. They are too busy moping up after the
mistakes caused by a previous lack of planning.
Leaders make a mental shift from the immediate moment into the middle
future. They need to be thinking now about things needed for next year.
That means rational planning. It takes effort and an act of will.
It also takes training. Each individual must learn the principles of
prioritising to allow time to plan.
Critical feedback
Every manager has to give critical feedback at some time.
Occasionally, people fail to do what they should, or they do things
they should not.
The manager needs to be able to put people back “on track”.
But how that “critical feedback” is delivered is important.
If a critical feedback message is handled crudely, bad feelings and
resentment build up.
If the manager fails to give the feedback for fear of risking
confrontation, productivity suffers and onlookers lose respect for the
manager.
The critical feedback issue is a big problem for many managers. They
have never learned how to do it.
This course shows how to give objective, clear, well-timed feedback.
The result is a professionally run shift, with a good atmosphere.
Emotional manager
One of the important roles of the leader is to be a source of
strength.
She should be able to generate positive emotions such as enthusiasm
and motivation in a team. She should be able to create a sense of
self-esteem and pride based upon productive work.
Sometimes a manager has a negative attitude and acts to dampen down
the spirits of the team. This is bad, because a dispirited team is less
productive and less able to solve problems.
This course looks at the role of the manager as an emotional leader
and will give them some good ideas on how to go about building up the
team.
In summary this course will mean
1.
More clarity- less mistakes- better decision-making
2.
Better planning – less fire fighting- more prevention
3.
Objective feedback- less excuses- a tighter shift.
4.
Positive enthusiasm-less complaining-more thinking
The purpose of this document
1.
Outline the MDP
2.
Define target audience
3.
Describe the style of delivery
4.
Agree a process
5.
Who is the course for?
6.
The course is designed for team leaders and managers.
These are often people with experience in the technical aspects of
the job. It is why they were promoted.
Now they need help in their “man management” skills.
What are the main themes?
There are four fundamental themes that underpin this course:
1.
Clarity
2.
Planning
3.
Feedback
4.
The emotional manager
Is the course theoretical or practical?
Both. The course has strong content and is of practical value.
What is the style of delivery?
The course is delivered with enthusiasm. I want to involve everyone
both intellectually and emotionally.
The following is an outline of the leadership and management
programme
Leadership and management development programme
Day One The principles of effectiveness
The psychology of success
The fundamental principle of personal effectiveness is “clarity of
purpose”.
A lack of clarity brings indecision.
Clarity leads to definite action and meaningful communication.
So insist on an approach based on clear outcomes and accurate
thinking.
Primary virtues:
1.
Mental clarity regarding goals and standards
2.
Clarity in Communication.
3.
Intelligent logical planning
4.
Ability to remain focused and optimistic.
5.
Ability to inspire others.
6.
The success formula is the application of the above
Know your outcome
1.
Formulate your best plan in writing/ take decisive
action
2.
Gather and evaluate feedback. Both positive and
negative
3.
Make progress by continually adapting and evolving
4.
Recognise the success formula is a continual process
Failure formula
1.
Indecision or unclear targets
2.
No plan (wining it)
3.
Become disheartened in the face of negative feedback
4.
Stand still. Do the same thing this year as you did
last year
Day Two Leadership and management development programme
Emotional components of effectiveness
You have the choice to empower yourself and others.
Positive language. How it works.
Direct suggestion
Repetition
Body language
Negative language patterns
Negative language: How people mess up
Optimism/Cynicism/Pessimism
Rational optimism and enthusiasm
Positive language patterns
How physical stress disempowers
Managing work pressure: Intensity, Duration, Frequency
Physiology first
Face to face communication
Be accurate, clear and brief
It is a fact that good leaders communicate more effectively than
others.
They know how to project themselves and maximise their positive
impact on the team. They are accurate, clear and brief. This module
provides delegates with the opportunity to develop these vital skills.
The communication process
Words, tonality and body language
The relative importance of each.
The precision level
Be prepared to define your most important concepts.
Voice tone changes meaning.
Beware of sarcasm and irony.
Congruent communication is more powerful.
Some body language specifics.
Posture Appearance, touch, gestures, eye contact, expression,
orientation and proximity.
Five ways to minimise the chances of being misunderstood or
misinterpreted:
Eliminate negation. Negation is the most common mistake people make
Aristotle’s method for definitions.
Responses v answers
Structure your message
Limit your message
Joint decisions
“Desert survival”. An interesting communication exercise.
Listening
Three levels of listening.
Summary and close
Day Three Leadership and management development programme
A rational approach to management
Managers have problems delivering critical feedback.
They do not know how to word critical feedback so it “comes out
right”.
As a consequence, they sometimes do not say anything and the problem
grows.
Or they say too much and create bad feeling.
This course gives three definite methods to help you get it right.
You will leave this module with new ideas.
Method one
The best way to deliver critical feedback
Giving critical feedback. Practice.
Get the timing right
Objectivity
Behavioural v identity statements
Reasons v excuses
Different strokes for different folks
How and when to give positive feedback
Catch them doing it right!
Giving appreciation.
Method two Implication questions
Pleasure and pain as prime movers
Long-term v short-term consequences
Persuasion involves shifting the other person’s mental focus.
Questions rather than statements as a means of persuasion.
Method three- Negative thinking v positive thinking
Four steps to an emotion
Evaluations as questions
Problem questions
Solutions questions
Leadership and management development programme - Summary
Day four intelligent planning
Leadership and management development programme and Time management
Team leaders have to get the most from the individuals around them.
They also have to maximise team performance. Therefore creating a shared
vision, and guiding the team towards the vision is the ultimate skill.
This module focuses on getting the right things done in the right order.
Time management as a function of intellect, not feeling.
“Task Value” and “deadline pressure” as the proper standards.
1.
Pressure tasks
2.
Efficiency tasks
3.
Busy tasks
4.
Fruitless
Percentage of time spent in each of the four zones for:
High performing teams.
Average teams.
Identify your “Time robbers”
Pareto principle
80/20 thinking v “flat table thinking”
Pareto example
“Pareto pruning”
Delegation
What should you delegate and to whom?
Prioritisation
“Hour of power” planning time
Mapping your role
Plan ahead
Proper sequencing
“The Blackwell method”
What happens when event mess up your plan?
Summary
Personal action plan
Day 5 Leadership and management development programme
Managing conflict
When people come together there will be conflict.
The conflict can be intellectual, emotional, political or ethical.
How the team manages conflict ill determine the teams effectiveness.
The manager has to be armed with a both knowledge and skills to
properly manage conflict situations.
This module gives five new key concepts and methods.
Classification of conflicts
1.
Conflict over facts
2.
Conflicts over conclusions to be drawn from facts,
(knowledge)
3.
Ethical conflicts (Right and wrong)
4.
Conflict of Political principle
5.
Conflict Aesthetics
Rational argumentation
1.
Conclusions and reasons
2.
Deductive communication
3.
Inductive communication
4.
Hidden conclusion
5.
No conclusion
Handle the Railroader
1.
Railroading is an error
2.
Anti reason
3.
De-motivational
4.
Methods of the railroader
5.
How to handle the railroader
Six-step method to handle the person who comes to you with a
problem.
1.
Listen without interruption
2.
Reflect
3.
Question down
4.
Answer
5.
Confirm
6.
Change the subject
Fairness
Fairness is an ethical and political principle of utmost importance
Every manager should understand its meaning in practice.
Fairness as expressions of:
1.
“I want it!”
2.
Justice
3.
Egalitarianism
4.
Political equality
Leadership and management development programme - Summary
Day Six Leadership and management development programme
Review and application
It is only in the application of knowledge that benefits are seen.
So this module is designed to allow delegates to revisit the most
important elements and imbed the ideas even deeper.
Any questions can be resolved and problems ironed out.
This module works best of there is a gap of one month from the last
content day.
The review is delegate led and is based on practising the most
important techniques.
My three desires for you in relation to this course.
I want the course to be valuable to you, in the sense that it
presents true ideas that are immediately recognised as being relevant
and practical.
I want the course to be inspiring, because knowing and believing an
idea is not enough. A true idea must be put into action.
I want the course to be enjoyable, because learning should be fun and
leave you feeling stronger.
Leadership and management development programme - Summary and action
plan
The training method follows this general pattern:
- The trainer gives a clear explanation of the point in question.
- The trainer then demonstrates the principle and gives specific
examples.
- Then, the delegates practice by doing an exercise with each other.
- The delegates practice by doing exercise with the trainer.
- All points are supported with full written notes to take away.
- Delegates are asked to write down an associated action, for each
point made.
- (At the end of the day, we have about twenty such actions, from
which the delegates choose six which are the most personally meaningful).
Note: we do not believe in placing people in any situation of embarrassment
by demanding that they 'perform' in front of the whole group. So you can
relax: come on this course and be at ease; ready to learn new skills!
Please call The Corporate Coach Training Group today on 01452 856091
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