Management Development Programme

Training open courses in London, Manchester, Avon, Gloucestershire, Swansea, Maidstone

The purpose of this document is to outline the plan for the leader manager training.

Leader managers should be able to:

Define a clear understanding of the leader-manager role, in respect to:

1. Task
2. Team
3. Individual

Understand the importance of effective induction and training.
Communicate definite standards.

Demonstrate a positive approach to discipline.
Delegate effectively.

Enhance communication skills.
Motivate and inspire.

What is the overall method?

Have a clear understanding of their role.
Develop a belief in Continuous improvement.
Become the Inspirational Leader-Manager.

All leader managers should be able to show six qualities

They should:

1. Provide “clarity of purpose”
2. Have the ability to communicate with clarity and accuracy.
3. Rational Planning: Time manage, delegation, planning ahead.
4. Rational conflict management: A Positive approach to discipline
5. The ability to inspire self
6. The ability to inspire others.

Management Development Programme

Day one AM

A discussion of the role of the manager.
The overall the role of the leader manager.

The presentation of the theory of primary virtues

1. Clarity of purpose
2. Clarity of communication
3. Rational planner
4. Rational conflict manager
5. Inspire self
6. Inspire others

How to provide “Clarity of purpose”

Three aspect of clarity:

1. Provide a clear vision
2.  Clear, consistent standards
3. Definite goals

Management Development Programme PM

What is a “Positive Mental Attitude”.

1. How to motivate others
2. The affects of stress on attitude.
3. Inspire others: The language of a leader

Summary and actions

Management Development Programme Day two

Clear and accurate communication
Discussion of communication as “as a transfer of information”.
The master communicator

A model of communication.
Four steps to clearer communication

1. State the affirmative
2. Clear definitions
3. Structure your message
4. Tag questions and involvement technique

Body language notes

• Posture
• Eye contact
• Gestures

Voice quality

• Volume
• Pitch
• Pace

Joint decisions and effective meetings

• Yes/ no Decisions
• “Which one” decisions

The language of leadership: The Monty speech
An example of excellence.

Management Development Programme - Summary and action plans.

Management Development Programme  Day three  Conflict

Conflict is inevitable
Here are three methods to make sure conflict is constructive, not destructive.
Three methods of handling conflict situations.

Method one. One minute method
"Nip it in the bud" technique
Use objective language
Protect their self image
Give them a way out
Distinguish reasons from excuses
Ten role play scenarios

Method two. Discovery method
Looking for the underlying cause of behaviour
Five kinds of causes.

1. Communication
2. Material
3. Lack of knowledge
4. Lack of motivation
5. Home life

Example exercise.

Method three. Implication questions
Use questions to stimulate a change behavior.

1. Set the scene
2. Pain consequence questions
3. Pleasure questions
4. Ask for commitment.

Three examples

Management Development Programme - Summary and actions

Management Development Programme Day four Planning and time management

This is the day when we discuss the need to be productive by prioritizing, planning, delegating and saying no to distractions.

Am  Theory of time management
Distinguish between: Busy v productive

Time management matrix
Busy or productive or fruitless or crisis?

The Pareto 80/20 rule Pareto
Most of the results are coming from a minority of causes.

The proper use of Delegation
Delegation as a tool of

1. Time management
2. Training
3. Motivation 

Day four PM Practice of time management

Time management tips
Fifty One liners on how to get the most from each hour invested.

Hour of power planning- ahead
the use of readymade Checklists

Prioritization matrix
How to calculate the priority

Say no to distractions
Management Development Programme - Review, summary and action plans

Management Development Programme Day five  Fairness scenarios, Team working, Review and Summary

Am

Fairness
Justice
Equality
Team roles
How to use the various “character types” to build a team.
Belbins team roles.
Scenarios and exercises

PM

Course review, summary and action plans
Mapping out the whole course.
Identify the most important points.
Building personal action plans
Management Development Programme - Summary and action plan

The training method follows this general pattern:

1. The trainer gives a clear explanation of the point in question.
2. The trainer then demonstrates the principle and gives specific examples.
3. Then, the delegates practice by doing an exercise with each other.
4. The delegates practice by doing exercise with the trainer.
5. All points are supported with full written notes to take away.
6. Delegates are asked to write down an associated action, for each point made.
7. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

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