Management Development Programme

Leader managers should be able to:

1. Define a clear understanding of the leader-manager role, in respect to:
• Task
• Team
• Individual

2. Understand the importance of effective induction and training.
3. Communicate definite standards.
4. Demonstrate a positive approach to discipline.
5. Delegate effectively.
6. Enhance communication skills.
7. Motivate and inspire.

What is the overall method?

Have a clear understanding of their role.
Develop a belief in Continuous improvement.
Become the Inspirational Leader-Manager.

All leader managers should be able to show six qualities

They should:

1 Provide “clarity of purpose”
2 Have the ability to communicate with clarity and accuracy.
3 Rational Planning: Time manage, delegation, planning ahead.
4 Rational conflict management: A Positive approach to discipline
5 The ability to inspire self
6 The ability to inspire others.

Management Development Programme

Day one AM

• A discussion of the role of the manager.
• The overall the role of the leader manager.

The presentation of the theory of primary virtues

1. Clarity of purpose
2. Clarity of communication
3. Rational planner
4. Rational conflict manager
5. Inspire self
6. Inspire others

How to provide “Clarity of purpose”

Three aspect of clarity:

1. Provide a clear vision
2. Clear, consistent standards
3. Definite goals

Management Development Programme

PM

What is a “Positive Mental Attitude”.

1. How to motivate others.
2. The affects of stress on attitude.
3. Inspire others: The language of a leader

Management Development Programme - Summary and actions

Management Development Programme

Day two

Clear and accurate communication

Discussion of communication as “as a transfer of information”.

The master communicator

A model of communication.

Four steps to clearer communication

• State the affirmative
• Clear definitions
• Structure your message
• Tag questions and involvement technique

Body language notes

Voice quality

Joint decisions and effective meetings

• Yes/ no Decisions
• “Which one” decisions

The Monty speech

An example of excellence.

Management Development Programme - Summary and action plans.

Management Development Programme

Day three

Conflict

Conflict is inevitable

Here are three methods to make sure conflict is constructive, not destructive.

Three methods of handling conflict situations.

Method one. One minute method

• "Nip it in the bud" technique
• Use objective language
• Protect their self image
• Give them a way out
• Distinguish reasons from excuses
• Ten role play scenarios

Method two. Discovery method

Looking for the underlying cause of behavior
Five levels

• Communication breakdown.
• Objective reasons
• Skill/ability reasons
• Emotional reasons
• Home life reasons.

Example exercise.

Method three. Implication questions

Use questions to stimulate a change behavior.

• Set the scene
• Pain consequence questions
• Pleasure questions
• Ask for commitment.

Three examples

Management Development Programme - Summary and actions

Management Development Programme

Day four

Planning and time management

This is the day when we discuss the need to be productive by prioritizing, planning, delegating and saying no to distractions.

Am

Theory of time management

• Distinguish between: Busy v productive
• Covey time management matrix
• The Pareto 80/20 rule Pareto
• The proper use of Delegation

PM

Practice of time management

• Time management tips
• Hour of power planning- ahead
• Checklists
• Prioritization matrix
• Say no to distractions

Management Development Programme - Review, summary and action plans

Management Development Programme

Day five

Fairness scenarios, Team working, Review and Summary

Am

Fairness

1. Fairness
2. Justice
3. Equality

Team roles

How to use the various “character types” to build a team.
Belbins team roles.

Scenarios and exercises

PM

Course review, summary and action plans

• Mapping out the whole course.
• Identify the most important points.

Building personal action plans

Management Development Programme - Summary and action plan

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