Managing Conflict Training

Leadership and management training open courses in Manchester, Birmingham, Gloucester, Milton Keynes, Swindon, Oxford, London, Nottingham, West Midlands, Edinburgh – Scotland

Is conflict good or bad?

• Conflict over facts
• Conflict over evaluation or meaning of facts
• Conflict over moral principle
• Conflict of personality

Arguments are unpredictable and can be harmful. You should not argue lightly.
Some people are not worth arguing with because they consider changing their minds a defeat.
Many things are not worth arguing about.

Should you be looking for consensus on all issues or are there principles you would never concede?
What are they?

Is the person intellectually honest?
I.e. Is the person open to reason?

• Accept the opponent’s position and apply the same principle to him.
• Reject the opponent’s presupposition

Social styles questionnaire and feedback

Discover the source:

• He feels is position is weak so he is blustering
• He feels his position is strong and so he is enthusiastic
• He is motivated by “power”, so is being a social bully
• He is unaware he is railroading

B.L tells you how a person is feeling, but not why.

Perception, identification, evaluation, emotional response.

“Mapping” a reasoned argument

Safe environments
Thoughtless criticism of ideas stifles contributions.
Simple “gimmicks” that can help bring everyone’s ideas out

Managing conflict training summary and action plan

The training method follows this general pattern:

1. The trainer gives a clear explanation of the point in question.
2. The trainer then demonstrates the principle and gives specific examples.
3. Then, the delegates practice by doing an exercise with each other.
4. The delegates practice by doing exercise with the trainer.
5. All points are supported with full written notes to take away.
6. Delegates are asked to write down an associated action, for each point made.
7. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Please call The Corporate Coach Training Group today on 01452 856091

For all your training enquiries please call: 01452 856091

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