Return to work interview technique – Teaching interview techniques – Interview technieques training delivered by The Corporate Coach Training Group UK  
Return to work interview technique - Teaching interview techniques - Interview technieques training delivered by The Corporate Coach Training Group UK
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Return to work interview technique

The return to work interview is a specialised interview format designed to:

  • Understand the causes of the work absence.
  • Identify and prevent a future problem developing.
  • Ensure that the absence was justified.
  • Identify any pattern of absence, which may indicate the person is dishonestly using the system (The person goes” sick “on Fridays/ Mondays and the day after each Bank holiday.)

Let us look at this in three sections

  • Before the interview.
  • During the interview.
  • After the interview.

Before the interview

  1. Get the facts
  2. Set the scene
  3. Prepare yourself
    • Mentally
    • Tactically

During the interview

  1. State the facts
  2. Ask for confirmation and agreement of the facts
  3. Search for patterns
  4. State the pattern as a set of facts
  • Ask for explanations for any perceivable pattern. For example: The person often goes” sick” on Fridays.
    • Ask “Probing questions”
    • Listen to the reply. Listen for:
      • Contradictions
      • Evasions
      • Emotional outburst
      • Good explanations (reasons)
      • Poor explanations (excuses)
      • Revelations of new information (divorce/health problems
  1. Watch for body language changes

    Flushing
    Shifting
    Aggressive posture
    Burst into tears

  • Do not make accusations without a strong body of evidence.
  • During the return to work interview: Record the questions and answers in writing.

After the return to work interview

Make immediate written supplementary notes.
Inform if necessary your manager or HR department.
Take action according to: -

1. The facts.
2. Company policy.
3. The law.

Then ponder your interview technique and learn more lessons by the experience you have gained.

ROLE PLAY scenarios

  • Preparation
  • Practice
  • Feedback
  • Learn.

Return to work interview techniques - summary and action plan
Please call The Corporate Coach Training Group today on 01452 856091

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