Leadership skills can be learned. By studying the language and thought patterns of great leaders you can isolate their distinctive qualities, name the important principles, practice them, and improve your leadership abilities.
The purpose of this personal development course is to help you to develop your “professional skills” relating to: Communication, goal achievement, personal confidence, positive mental attitude, planning, prioritising and handling difficult people.
Clear and confident communication will make your team function more effectively.
Learn how to be more accurate and persuasive.
Explain your ideas with greater clarity.
Ask more incisive questions.
Listen more effectively.
Do you ever have days when you're busy but not productive? Do you ever seem to be overwhelmed by the sheer volume of work? If yes: You need our training in time management that will make you: More productive but less busy. Impose order on chaos.
Is it true that some of your managers do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse?
Conflict in your team is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.
Continuous improvement is the art of non-stop progression by means of eternally making improvements to the provision of your service. Continuous improvement is the rejection of simply repeating what you did last year.
Not many people have mastered the skill of good note taking. It is difficult because, in a meeting, people speak quickly. This course is designed to give minute writers the skills to do a much better job.