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Cost of the Meeting
Established, since 1997, leading UK based training provider.
Celebrating 25 years in business! CPD Member - The CPD Certification Service ilm Recognised Provider

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Improving Your Communication Skills Articles From Our Blog

  • Finding a Common Frame of ReferenceThumbnail

    Finding a Common Frame of Reference

    30 April 2024
    Instead of categorising people based on differences like gender, race, age, and personality traits. Finding a common frame of reference suggests focusing on similarities, rather than differences, to foster understanding and connection among people.
    Finding a Common Frame of Reference We need to find a "Common Frame of Reference" which unites people. Categorising People We are taught to categorise people into different "types". Then we spend time trying to recognise and deal with each type. But rather than splitting people into different types: Man-woman; Black-white; Young-old; Introvert-extrovert; Visual-auditory-kinaesthetic; bosses-workers; etc.; why not instead focus o...
    Continue Reading >
  • Investigative vs Ordinary ConversationsThumbnail

    Investigative Vs Ordinary Conversations

    23 April 2024
    Conducting investigations entails the skill of adeptly gathering and analysing information to unearth facts, resolve issues, and arrive at informed decisions. It's imperative for professionals to master the art of framing conversations accurately.
    What are the Differences between Investigative vs Ordinary Conversations? The key to successful investigations is knowing the differences between ordinary and investigative conversations. Here are three: 1. Goal focused vs Drifter conversations Investigative conversations don't drift, they are goal focused. Ordinary conversations drift, touching on a mix of topics casually. This relaxed style is great for a general e...
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  • How to be an Effective CommunicatorThumbnail

    How to be an Effective Communicator

    2 January 2024
    Effective communication ensures clear understanding. Misunderstandings, confusion, and errors arise when we fail to convey our message accurately. We look at the ways to make ourselves more clearly understood.
    How to be an Effective Communicator The primary purpose of communication is to make ourselves always clearly understood. If we cannot make ourselves understood, then our communications will be fraught with misunderstandings, confusions and errors. Here are six ways to make ourselves more clearly understood: 1. Speak in Affirmative Language Divide language into two parts: affirmative and negative...
    Continue Reading >

Customer Reviews

Here are a selection of reviews for our training courses.

  • The course content was informative and interesting with content varied, to include specific questions we required answering which was good. The trainer's presentation was very good as always, Chris manages to get a good balance between informative and interesting without boredom settling in.

  • Very informative training. Diagrams and plans will be very useful, as will the decision matrix in helping me to keep focused on my goals and maintain a positive mental attitude. The presenter was also extremely engaging, fast-paced but clear, good interaction and would definitely recommend this course to others.

  • The training course content was very good. The manual was very helpful and will ensure that I will remember the important points and use them. The trainer was clear and concise. He gave plenty of explanation and has answered all questions.

  • The course was practical and relevant to our environment at work. Effective use of role play and examples. Resulted in good team input and collective engagement. A great result for us. Trainer's presentation made good use of examples and was a good communicator.

  • The course content over both days was very informative and inspiring. Some topics I have covered, but some great tools in the material also. The pace and detail of presentation was very good. Not too long on any subject. Like the idea of highlighting key topics in the back of the book.

  • Course content contained interesting and good material. Liked the philosophical aspect. You can easily use some methods in your private, social life. Was the right amount of content. The trainer was well prepared and motivated. Enough visual display. Loved the interaction. Quite active workshop.